NSHA’s Patient, Family and Public Advisory Council was launched in October 2016. The Council’s role is to help ensure NSHA brings a patient and family voice to advance patient/family-centred care and engagement throughout the province. The group meets monthly at different locations throughout the province and provides input and advice on policies, practices, planning and delivery of services.
Through 18 meetings totaling 55 hours, they have provided feedback to 11 different programs and services in the past year, including:
- • primary health care
- • ethics
- • pathology and laboratory medicine
- • policy and planning (acute medicine services)
Council members have asked questions and provided feedback to help ensure the organization is keeping the needs of those we serve at the centre of our planning and work.
“I have had the pleasure of engaging with the Council in developing a new policy and in developing an implementation plan for another policy,” said Nicole Lukeman, Director, Policy and Planning, Acute Medicine Services.
“It was so valuable having family and patient representatives with experience across NSHA to inform policy and process. This group was highly engaged, asked challenging but respectful questions, and made our policy and process better. This group is an invaluable resource within NSHA!”