Need help applying for a job?
(If you are an employee of Nova Scotia Health Authority, please visit the internal job posting section)
Below are frequently asked questions around applying for a job online.
You can also view other resources including:
- Quick reference guide (PDF)
- Step-by-step instructions (PDF)
- System requirements for SuccessFactors
How do I apply for a position with Nova Scotia Health Authority?
NSHA and IWK share one recruitment system called SuccessFactors. In order to access SuccessFactors you must have access to the internet. Please click on this link to apply to one or both of these organizations as an external candidate: https://jobs.nshealth.ca/
What is SuccessFactors?
SuccessFactors is an electronic recruitment system where all current job opportunities are posted.
Where do I go to create an account?
In the upper right hand corner of the job search page click on Sign In. If you do not have an account, click on New Member. Also when on the job search page if you scroll half way down this page there is a section called “Create your profile”, enter your email address and click on Join Now.
Are passwords case sensitive?
Yes, your password is case sensitive.
If I previously created an account and I forget my password how do I reset it?
Click on “Sign In” on the Careers homepage, enter your email address and then click on forgot password.
How do I change my password?
When logged into your account, click on View Profile, then click on the Password Management tab, enter your current password and your new password twice then click on Reset Password.
Will my password expire?
Yes, your password will expire every 30 days.
How do I create a profile?
Sign in to your account and click on View Profile. Your candidate profile will appear on your screen (and is housed under the tab called “My Profile”). This is where you can upload your cover letter, resume, supporting documentation and other information relevant to your employment history. When you upload your resume, you will be given the option to parse the information from your resume to your candidate profile, meaning that the information from your resume will transfer into fields in your candidate profile. You will have the ability to revise and upload a cover letter, resume and supporting documentation before submitting your application to a position.
What format does my resume or cover letter have to be in?
Microsoft Office (DOC or DOCX), Adobe Acrobat (PDF), CSV, Image or Text.
When creating your resume, please keep these things in mind:
- Scanned images are not acceptable.
- Try to keep your resume simple and avoid excessive use of lines, fancy bullets, graphics and borders.
- Remember that the information in your resume is what counts, not how it looks.
How do I upload my resume?
Sign in to your account then click on View Profile, your candidate profile will appear on your screen. Click on the link that says “Click here to attach your resume” and upload your resume, the information will transfer to the sections in your candidate profile. If you would like to upload a new resume, click on the delete icon. Once you upload your new resume you will be given the option to overwrite the information previously transferred from your resume to your candidate profile.
How do I upload my cover letter?
The same way that you uploaded your resume, sign in to your account, click on View Profile and your candidate profile will appear on your screen. Click on the link that says “Click here to attach your cover letter” and upload your cover letter. To remove your current cover letter, click on the delete icon and upload your new cover letter.
Can I upload multiple resumes or cover letters?
You can only upload one resume and cover letter at a time into your candidate profile. You can choose to apply to positions with the resume and cover letter in your candidate profile or you can upload a different resume and cover letter to your application.
Do I need to upload a resume or cover letter each time I apply for a position?
No, this is not a requirement but you have the option to.
How do I edit my candidate profile?
Sign in to your account, click on View Profile and you candidate profile will appear on your screen. You can update your candidate profile anytime. Remember to always click Save in the upper right hand side of your candidate profile once you have made changes.
If I change my email address in my candidate profile will it change the email address I log in with?
No, it will change the email address that you receive email notifications to but you will still need to sign in to your account with the original email address that you created your profile with.
How do I search for jobs?
Your search options are the same whether you are signed in to your account or not. If you are signed in to your account click on View Profile then Job Search. From the Careers home page you can search by company, keyword, location, category or all opportunities.
How do I apply to a job?
Sign in to your account, click on the Explore Opportunities drop down menu; choose a category or all opportunities. Click on the job title to view a job posting. If you would like to apply, click on the Apply button. Review your candidate profile and make the necessary updates. Click next and complete your application. If you want to save your application and return to it later, your application will be saved under Saved Applications until the posting closes.
How do I check the status of my application?
Sign into your account and click on View Profile. Click on Job Management, and then select Jobs Applied. Your application history will be displayed.
How do I withdraw my application?
Sign into your account and click on View Profile. Click on Job Management, and then select the Jobs Applied tab. Under the Actions column, click on the down facing arrow beside Select and then choose withdraw application in the drop down menu.
How do I find the Requisition ID #?
Sign into your account and click on View Profile. Click on Job Management, and then select Jobs Applied. In the REQ ID column the number will be displayed. Or if you are looking for the Requisition ID for a position that is currently posted, click on Explore Opportunities, locate the job title and click on it and at the top of the job posting the requisition ID will be displayed.
How do I save searches and set up e-mail notifications?
Sign into your account and click on View Profile. Click on Job Management, and then select the Saved Searches/Alerts tab. Click on Create New Job Alert to set up a new notification. To edit an existing alert, click on the Actions column. Alerts expire after six months and you can add up to fifteen alerts at one time.
Can I apply if I don’t have an electronic version of my resume?
No, SuccessFactors is an electronic recruitment system and all applications must be submitted electronically to be considered.