Nova Scotia Health Authority completes first province-wide Accreditation Survey

Nova Scotia Health Authority completes first province-wide Accreditation Survey


Halifax, N.S. – Today, surveyors from Accreditation Canada wrapped up a week-long visit to Nova Scotia Health Authority by sharing some of their findings with employees and physicians.

While commending the enormous progress made by NSHA since its creation in April 1, 2015, surveyors identified a number of areas for improvement, which will serve as a roadmap for NSHA’s ongoing quality improvement plan.

“This process is about improving care and service delivery for Nova Scotians,” said Nova Scotia Health Authority (NSHA) President and CEO Janet Knox, following NSHA’s first province-wide accreditation.

“It is an opportunity for us to learn what we’re doing well and where we can improve. We welcome the feedback and direction we receive from the surveyors, which will help us grow and improve as an organization. We will continue to build on our strengths and work to address the areas where we need to improve.”

Accreditation Canada is an independent, not-for-profit organization that accredits health care organizations in Canada and around the world through a comprehensive and rigorous program.

From Oct. 15 to 20, a team of 30 surveyors and one patient surveyor visited 53 sites across the province, reviewed 4014 quality and safety standards and assessed 26 priority processes. They followed the patient’s journey through the health system, observed patient care, met with community partners and spoke with staff, physicians, learners, volunteers, patients and families to determine if the organization’s policies and procedures are consistent with national standards and best practices.

The verbal report will be followed by a detailed written report with recommendations in the next several weeks. NSHA has committed to sharing the report publically by posting it on the NSHA website at

In addition to specific findings by program area, the surveyors shared the following observations:

• achieved the organization’s survey goals
• enormous progress in a short period of time
• commitment of dedicated staff, physicians, and volunteers to patient and family-centred care
• courageous and resilient leadership throughout the organization
• strong community partnerships and relationships
• solid vision for the future of health and wellness in Nova Scotia

Opportunities for improvement:
• strengthen patient and family-centered engagement
• public and community engagement / partnerships
• infrastructure and resource challenges
• further integration and standardization across the organization
• celebrate your successes – tell your story
• advance health services planning
• focus on your people, pace of change, and resiliency

“Our employees, physicians, learners and volunteers have welcomed the opportunity to demonstrate the high-quality care and service they deliver, to share their successes and to learn together where we can do better. It is part of our collective commitment to continuously enhance the care we deliver to Nova Scotians,” said Knox.

“We want to thank everyone who participated, including the patients, clients, family members and community partners who offered such a valuable perspective to a process that directly supports our ability to improve care and service delivery.”

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Media Contact:
Kristen Lipscombe
Senior Advisor, Media Relations
Cell: (902) 478-9736
Provincial Media Line: 1-844-483-3344

About Nova Scotia Health Authority
Nova Scotia Health Authority (NSHA) provides health services to Nova Scotians and a wide array of specialized services to Atlantic Canadians. NSHA operates hospitals, health centres and community-based programs across the province. Our team of health professionals includes employees, doctors, researchers, learners and volunteers. We work in partnership with community groups, schools, governments, foundations and auxiliaries and community health boards. Visit for more.