Primary Health Care Service Reintroductions

Family Practice
Many family practices are offering appointments by phone, and some are providing appointments by video. Your family doctor or nurse practitioner will work with you to determine if an appointment should be provided in-person or virtually.

What should you do if you need primary care?

  • Call your family practice to make an appointment, as you normally would.
  • You can also visit for information on more than 500 health topics.
  • Call your pharmacy if you need a prescription renewed. Pharmacists can provide short-term renewals for most prescriptions, as well as provide health advice for common health concerns.
  • If you do not have a regular primary care provider, you can call 811 for health advice from a registered nurse, or visit a walk-in clinic. Also, please add your name to the Need a Family Practice Registry online.
  • If you have an urgent health concern, visit the nearest emergency department or call 911.

Chronic Disease Management Services

  • Many appointments with primary health care providers with our chronic disease management teams such as Diabetes Centres and heart and lung health clinics are being offered by phone or video.
  • Your primary health care provider with your team will work with you to determine if an appointment should be provided in-person or virtually.
  • Chronic disease management teams are working to provide online group education sessions soon for patients.

What should you do if you need an appointment with your chronic disease management team, or have been referred by your family practice for an appointment?

  • If you are an existing patient of a chronic disease management team, call to make an appointment as you normally would. If you have a new referral from your primary care provider or had an appointment that was deferred, the clinic will contact you to make an appointment
  • You can also visit for information on living a healthy life with chronic conditions.

In-Person Appointment
Going to an in-person appointment at your family practice or your chronic disease management clinic is safe. Primary care providers and staff follow guidelines to protect patients from the spread of COVID-19, as well as themselves. This includes:

  • Asking patients about symptoms related to COVID-19 when scheduling an appointment, as well as when they arrive for the appointment.
  • Regularly and thoroughly cleaning waiting rooms and exam rooms.
  • Your care provider will be wearing a mask during your appointment, and you may be provided with one as well.

Free Online Wellness Programs

  • Primary Health Care wellness teams are offering a number of free wellness sessions online. There are sessions about healthy eating, physical activity, mental wellness, parenting, and managing risk factors for ongoing health conditions.
  • These sessions are offered through Zoom for Healthcare by wellness teams across the province. For more information, and to register, visit