Nova Scotia Health Authority

*Please visit our temporary closures page for up-to-date information about any unexpected closures and service interruptions at this facility.

New Waterford Consolidated provides the following emergency care services:

Daytime Emergency Department: Located on the main level of the hospital. Please use the main entrance. 

• Tuesday to Saturday:  7 a.m. to 4 p.m. 

Collaborative Primary Care Team: This team focuses on providing same day/next day appointments. Doctors offer early morning and evening appointments and have Saturday clinics. Nurse practitioners run the clinic from Sunday to Friday from 8 a.m. to 6 p.m.

If you need help immediately, call 911.

To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment. 

View the list of NSHA programs and services​

Please note: There are currently visitor restrictions in place due to COVID-19. Please visit www.nshealth.ca/temporaryclosures for up-to-date information.

Visitors are welcome between the hours of 8 a.m. and 8 p.m. 

*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.

A $3 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital.

You can buy weekly and monthly parking passes at administrative office on the main level. They can be purchased with cash, debit or credit card. The follow rates apply:

• $15 for weekly pass
• $30 for a monthly pass. 

There is free public Wifi. To request access, send an email to wifi@cbdha.nshealth.ca requesting connection. There will be an automated reply with the information required.

• Private room: Includes one bed and one washroom. You can find current rates here.
• Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.

Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.

When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.

When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room

You can find updated information about costs associated with semi-private and private Rooms in the hospital here.

You can find updated information about fees and bill payments for Canadians and out of country patients here.

TV Service
TVs are available in most patient rooms. There is a cost to setting up TV services. Please check with your nursing staff.

Phone Service
Bedside phones are also available in most patient rooms. 

To connect your phone service, dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.

When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.

Daily service and connection charges are billed to your BellAliant home telephone account. 

If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay. 

During your stay at the hospital, you will receive breakfast, lunch and supper daily. If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. Food is provided based on your doctor’s diet order.  Please check with nursing staff if you have any questions about ordering your food.

Cafeteria, basement level.
Hours of operation:
Monday to Friday: 9 a.m. to 10 a.m.
Wednesday and Thursdays: 11:30 a.m. to 1 p.m.

There is a chapel in the hospital. There are also designated family rooms in the medical/surgical and continuing care units. Please check with nursing staff if you would like to use one.

The New Waterford Consolidated Hospital is one of three community hospitals that operate as part of a four hospital complex that includes Northside General, Glace Bay and the Cape Breton Regional hospitals. As a community hospital, it serves New Waterford and surrounding communities.