New Waterford Consolidated provides the following emergency care services:
Daytime Emergency Department: Located on the main level of the hospital. Please use the main entrance.
- Tuesday to Saturday: 7 a.m. to 5 p.m.
Nighttime Mobile Care Team (MCT) To access this emergency service, dial 911 or 811, your situation will be assessed and the most appropriate health care team will be sent to you.
- Monday to Thursday: 7 p.m. to 7 a.m.
Collaborative Primary Care Team: This team focuses on providing same day/next day appointments. Doctors offer early morning and evening appointments and have Saturday clinics. Nurse practitioners run the clinic from Sunday to Friday from 8 a.m. to 6 p.m.
If you need help immediately, call 911.
To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment.
Clinics and Services
- Ambulatory Care
- Continuing Care (Waterford Heights)
- Dental Surgery
- Emergency Care/Collaborative Emergency Centre (CEC)
- Nighttime Mobile Care Team (MCT)
- Daytime Emergency Department
- Collaborative Primary Care Team (Physicians/NPs)
- General & Specialized Clinical Support Services
- General & Specialized Surgery
- General Diagnostic Imaging
- General Medicine
- Medical Laboratory Services
- Mental Health & Addiction Services
- Orthopedic Day Surgery
- Palliative Care
- Plastic & Reconstructive Surgery
- Public Health Services (office)
Visitors are welcome between the hours of 8 a.m. and 8 p.m.
A $3 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital.
You can buy weekly and monthly parking passes at administrative office on the main level. They can be purchased with cash, debit or credit card. The follow rates apply:
- $15 for weekly pass
- $30 for a monthly pass.
WiFi and Internet Access
There is free public Wifi. To request access, send an email to firstname.lastname@example.org requesting connection. There will be an automated reply with the information required.
We make every effort to make sure your stay with us is as comfortable as possible. Patients requiring semi-private or private rooms for medical reasons always have priority; however, private or semi-private rooms may be available on request.
Private room: $175 per day - Includes one bed and one washroom.
Semi-private room: $155 per day - Includes two beds separated by curtains and one washroom.
Ward room: Covered under your Nova Scotia Health Card (MSI) - Includes three or four beds (separated by curtains) and one washroom.
Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.
When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.
When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.
TV and Phone in Your Room
TVs are available in most patient rooms. There is a cost to setting up TV services. Please check with your nursing staff.
Bedside phones are also available in most patient rooms.
To connect your phone service, dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.
When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.
Daily service and connection charges are billed to your BellAliant home telephone account.
If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay.
During your stay at the hospital, you will receive breakfast, lunch and supper daily. If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. Food is provided based on your doctor’s diet order. Please check with nursing staff if you have any questions about ordering your food.
Cafeteria and Vending Machines
Cafeteria, basement level.
Hours of operation:
Monday to Friday: 9 a.m. to 10 a.m.
Wednesday and Thursdays: 11:30 a.m. to 1 p.m.
Spiritual Spaces and Quiet Rooms
There is a chapel in the hospital. There are also designated family rooms in the medical/surgical and continuing care units. Please check with nursing staff if you would like to use one.
The New Waterford Consolidated Hospital is one of three community hospitals that operate as part of a four hospital complex that includes Northside General, Glace Bay and the Cape Breton Regional hospitals. As a community hospital, it serves New Waterford and surrounding communities.