The emergency department is located at the back of the hospital. It is open daily from 8 a.m. to 3 p.m. People needing emergency service after 3 p.m. should call 911 or go to the emergency department at the Cape Breton Regional Hospital in Sydney.
If you need help immediately, call 911.
To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment.
Clinics and Services
View the list of NSHA programs and services
Visitors are welcome between the hours of 8 a.m. and 8 p.m. Please check with nursing staff, if you want to visit outside of the standard visiting hours.
A $3 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital.
You can buy weekly and monthly parking passes at the Northside Hospital Foundation office near the hospital’s rear entrance. They can be purchased with cash, debit or credit card. The follow rates apply:
- $15 for weekly pass
- $30 for a monthly pass.
WiFi and Internet Access
There is free public Wifi. To request access, send an email to firstname.lastname@example.org requesting connection. There will be an automated reply with the information required.
We make every effort to make sure your stay with us is as comfortable as possible. Patients requiring semi-private or private rooms for medical reasons always have priority; however, private or semi-private rooms may be available on request.
Private room: $175 per day - Includes one bed and one washroom.
Semi-private room: $155 per day - Includes two beds separated by curtains and one washroom.
Ward room: Covered under your Nova Scotia Health Card (MSI) - Includes three or four beds (separated by curtains) and one washroom.
Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.
When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.
When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.
TV and Phone in your Room
TVs are available in most patient rooms. There is a cost to setting up TV services. Please check with your nursing staff.
Bedside phones are also available in most patient rooms.
To connect your phone service, dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.
When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.
Daily service and connection charges are billed to your BellAliant home telephone account.
If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay.
During your stay at the hospital, you will receive breakfast, lunch and supper daily. If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. Food is provided based on your doctor’s diet order. Please check with nursing staff if you have any questions about ordering your food.
Cafeteria and Vending Machines
Cafeteria, level 1
Hours of operation:
Monday to Friday: 9:30 a.m. to 10:30 a.m., 11:30 a.m. to 1 p.m. and 1:50 to 2 p.m.
Saturday and Sunday: 9:30 a.m. to 10:30 a.m. and 11:30 a.m. to 1 p.m.
Spiritual Spaces and Quiet Rooms
There is a chapel located on the 5th floor in the north wing.
Northside General is one of three community hospitals that operate as part of a four hospital complex that includes New Waterford Consolidated, Glace Bay and the Cape Breton Regional hospitals. It serves the communities of North Sydney, Sydney Mines and surrounding areas.