The New Waterford Consolidated Hospital is one of the community hospitals that operate as part of a four hospital complex that includes Northside General, Glace Bay and the Cape Breton Regional hospitals. As a community hospital, it serves New Waterford and surrounding communities.
Contact
Patient Switchboard: 902-862-7121
Administrative Switchboard: 902-862-6411
Visiting Hours
Visitors are welcome between the hours of 8 a.m. and 8 p.m.
*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.
Parking
A $3 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital.
You can buy weekly and monthly parking passes at administrative office on the main level. They can be purchased with cash, debit or credit card. The follow rates apply:
- $15 for weekly pass
- $30 for a monthly pass.
Wifi and Internet Access
There is free public Wifi. To request access, send an email to wifi@cbdha.nshealth.ca requesting connection. There will be an automated reply with the information required.
Semi-private and Private Rooms in Nova Scotia Hospitals
- Private room: Includes one bed and one washroom. You can find current rates here.
- Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.
Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.
When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.
When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room
You can find updated information about costs associated with semi-private and private Rooms in the hospital here.
Fees and Bill Payments
You can find updated information about fees and bill payments for Canadians and out of country patients here.
TV and Phone in Your Room
TV Service
TVs are available in most patient rooms. There is a cost to setting up TV services. Please check with your nursing staff.
Phone Service
Bedside phones are also available in most patient rooms.
To connect your phone service, dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.
When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.
Daily service and connection charges are billed to your BellAliant home telephone account.
If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay.
Inpatient Meals
During your stay at the hospital, you will receive breakfast, lunch and supper daily. If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. Food is provided based on your doctor’s diet order. Please check with nursing staff if you have any questions about ordering your food.
Cafeteria and Vending Machines
Cafeteria, basement level.
Hours of operation:
Monday to Friday: 9 a.m. to 10 a.m.
Wednesday and Thursdays: 11:30 a.m. to 1 p.m.
Spiritual Spaces and Quiet Rooms
There is a chapel in the hospital. There are also designated family rooms in the medical/surgical and continuing care units. Please check with nursing staff if you would like to use one.
