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Northside General Hospital

Northside General is one of the community hospitals that operate as part of a four hospital complex that includes New Waterford Consolidated, Glace Bay and the Cape Breton Regional hospitals. It serves the communities of North Sydney, Sydney Mines and surrounding areas.

Contact

Main Switchboard: 902-794-8521
Patient Switchboard: 902-794-4404

Urgent Treatment Centre

Northside General does not have an emergency department

You can learn more about the Northside Urgent Treatment Centre including hours of operation and how to make an appointment here.

Visiting Hours

Visitors are welcome between the hours of 8 a.m. and 8 p.m. Please check with nursing staff, if you want to visit outside of the standard visiting hours. 

*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.

Parking

A $3 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital.

You can buy weekly and monthly parking passes at the Northside Hospital Foundation office near the hospital’s rear entrance. They can be purchased with cash, debit or credit card. The follow rates apply:

  • $15 for weekly pass
  • $30 for a monthly pass. 

WiFi and Internet Access

There is free public Wifi. To request access, send an email to wifi@cbdha.nshealth.ca requesting connection. There will be an automated reply with the information required.

Semi-private and Private Rooms in Nova Scotia Hospitals

  • Private room: Includes one bed and one washroom. You can find current rates here.
  • Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.

Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.

When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.

When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room

You can find updated information about costs associated with semi-private and private Rooms in the hospital here.

Fees and Bill Payments

You can find updated information about fees and bill payments for Canadians and out of country patients here.

TV and Phone in your Room

TV Service 
TVs are available in most patient rooms. There is a cost to setting up TV services. Please check with your nursing staff.

Phone Service 
Bedside phones are also available in most patient rooms. 

To connect your phone service, dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.

When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.

Daily service and connection charges are billed to your BellAliant home telephone account. 

If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay. 

Inpatients Meals

During your stay at the hospital, you will receive breakfast, lunch and supper daily. If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. Food is provided based on your doctor’s diet order.  Please check with nursing staff if you have any questions about ordering your food. 

Cafeteria and Vending Machines

Cafeteria, level 1  
Hours of operation: 
Monday to Friday: 9:30 a.m. to 10:30 a.m., 11:30 a.m. to 1 p.m. and 1:50 to 2 p.m. 
Saturday and Sunday: 9:30 a.m. to 10:30 a.m. and 11:30 a.m. to 1 p.m.

Spiritual Spaces and Quiet Rooms

There is a chapel located on the 5th floor in the north wing.

Diabetes Centre

Blood Collection Location

Urgent Treatment Centre

sat May 18 9:00 am - 4:30 pm
sun May 19 Unavailable
mon May 20 8:00 am - 7:30 pm
tue May 21 8:00 am - 7:30 pm
wed May 22 9:00 am - 4:30 pm
thu May 23 8:00 am - 7:30 pm
fri May 24 9:00 am - 4:30 pm

Hours are subject to change.

To make an appointment*, call 902-794-8966 or attend in person.

*Please note, there are a specific number of appointments available each day at the UTC.

Once those appointments are booked up, we will update the UTC voicemail, and place a sign in the UTC entrance letting the public know.

We ask that you call back or attend in person the next day the UTC is open to book an appointment.   If you require emergent care for a life-threatening illness or injury, please call 911.

You can also call 811 to speak with a registered nurse.

You will be assessed to determine if you require an appointment later that day, or the next day the centre is open. If you require emergent care, you will be directed to the nearest emergency department. 

To assess you by phone or in person, a nurse will ask you questions about what has led you to request an appointment at the urgent treatment centre. 

They will also ask about existing health conditions and any medications you are taking. 

Once the nurse has gathered your information, they will do one of the following:

  • Book an appointment for that day
  • Book an appointment for the next day the centre is open.
  • Advise you to continue on to the nearest emergency department
  • Advise you to make an appointment with your family physician
  • If you do not have a family doctor or nurse practitioner, encourage you to register on the Need a Family Practice Registry. To register go to  or call 811.
  • If already on the Need a Family Practice Registry, we encourage you to call and book an appointment at a Primary Care Clinic in your community if available. VirtualCareNS may also be an option for you. 

Public Health Office

Clinics, Programs and Services

Chronic Pain Services

Offered at 10 locations

Chronic pain services helps individuals manage pain and improve their health, function and well-being. The chronic pain teams provides assessments, treatments and education for people with chronic pain.   

The teams...

Topics

A referral from your primary care provider (doctor or Nurse Practitioner) is required to be seen in one of our clinics.   

Contact:

Tel: 902-794-8894

Electrocardiogram (ECG/EKG)

Offered at 26 locations

NOTICE: Appointment booking for ECGs/EKGs will be unavailable Wednesday, May 15 from 0000 – 0600 for routine IT updates. Thank you for your patience and we apologize for any inconvenience...

Topics

Buchanan Memorial Community Health Centre

General inquiries:
Tel: 902-336-2169

A referral (requisition) from your doctor and an appointment are required for an EKG.

Patients with requisitions for EKGs can book an appointment at this location online at https://booking.nshealth.ca

Occupational Therapy

Offered at 33 locations

Occupational Therapists work at most sites within the Nova Scotia Health Authority. These therapists work in both mental health and physical medicine settings. Therapists/assistants work with inpatients and outpatients in...

Buchanan Memorial Community Health Centre

sat May 18 Unavailable
sun May 19 Unavailable
mon May 20 8:00 am - 4:00 pm
tue May 21 8:00 am - 4:00 pm
wed May 22 8:00 am - 4:00 pm
thu May 23 8:00 am - 4:00 pm
fri May 24 8:00 am - 4:00 pm

Tel: 902-336-2200x241
Fax: 902-336-2292

Orthoptics

Offered at 7 locations

Orthoptists are allied health professionals in ophthalmology who specialize in ocular motility and visual development. Their primary role is to investigate and aid in the diagnosis of visual system dysfunctions...

sat May 18 Unavailable
sun May 19 Unavailable
mon May 20 8:30 am - 4:30 pm
tue May 21 8:30 am - 4:30 pm
wed May 22 8:30 am - 4:30 pm
thu May 23 8:30 am - 4:30 pm
fri May 24 8:30 am - 4:30 pm

Appointments are by referral from ophthalmology or neurology only.

Contact

Phone: (902) 794-1738

Primary Care Clinics

Offered at 19 locations

A primary care clinic provides short-term primary medical care for people on the Need a Family Practice Registry.

  • Your appointment may be provided in-person or virtually depending on your...
sat May 18 Unavailable
sun May 19 Unavailable
mon May 20 Unavailable
tue May 21 Unavailable
wed May 22 9:00 am - 4:30 pm
thu May 23 9:00 am - 4:30 pm
fri May 24 9:00 am - 4:30 pm

Please call for an appointment:  902-794-5400

Ultrasound

Offered at 21 locations

Ultrasounds are used to view and take pictures of the organs inside your body. It uses high-frequency sound waves which cannot be heard. These sound waves bounce off of tissues...

sat May 18 Closed
sun May 19 Closed
mon May 20 7:30 am - 4:00 pm
tue May 21 7:30 am - 4:00 pm
wed May 22 7:30 am - 4:00 pm
thu May 23 7:30 am - 4:00 pm
fri May 24 7:30 am - 4:00 pm

A referral from your primary care provider is required to access this service.

Contact:

Tel: 902-473-3618

X-Ray

Offered at 41 locations

NOTICE: Appointment booking for X-Ray will be unavailable Wednesday, May 15 from 0000 – 0600 for routine IT updates. Thank you for your patience and we apologize for any inconvenience...

Buchanan Memorial Community Health Centre

sat May 18 Unavailable
sun May 19 Unavailable
mon May 20 8:00 am - 4:00 pm
tue May 21 8:00 am - 4:00 pm
wed May 22 8:00 am - 4:00 pm
thu May 23 8:00 am - 4:00 pm
fri May 24 8:00 am - 4:00 pm

A referral (requisition) from your primary care provider and an appointment are required for an x-ray.

General inquiries:
Tel: 902-336-2200 x 243

Patients with requisitions for general x-rays can book an appointment at this location online at https://booking.nshealth.ca or call 902-473-7771 or toll-free at 1-833-952-2782, Monday to Friday, between the hours of 7:30 a.m. and 4 p.m. to schedule an appointment.

Auxiliaries and Foundations

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Use this tool to identify the emergency care options that are currently available nearest to you.

If this is a medical emergency, please call 9-1-1 for immediate assistance

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Answer a few quick questions to receive personalized instructions for accessing Nova Scotia Health's primary care options near you including in-person, virtual and telephone options.

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