Driving rapid care coordination with Caleb Nanji

Caleb Nanji has always enjoyed working with technology, whether it’s building computers, exploring new tools or playing video games. That passion has carried seamlessly into his professional career at Nova Scotia Health’s Care Coordination Centre (C3) using advanced technology to support patient care across the province.

Caleb is a patient transfer liaison with the provincial C3’s new Transfer Hub, which plays a critical role in streamlining coordination, reducing delays and improving patient flow across the province.

The C3 Transfer Hub operates as a behind-the-scenes team coordinating patient transfers between Nova Scotia Health facilities, supporting patients who require specialized care in another location and helping others return to their home hospital or community once that care has been completed.

By streamlining communication and planning across the system, the Transfer Hub helps reduce delays and create smoother transitions, with a focus on getting patients closer to home and their support systems whenever possible.

Caleb graduated from Mount Saint Vincent University in May 2025 with a bachelor of business administration before joining C3 . He has worked with Nova Scotia Health in various roles since 2021.  

“Working in healthcare gave me valuable experience within the system, which ultimately led me to this position,” says Caleb.

As a patient transfer liaison, Caleb reviews transfer documentation, books Emergency Health Services (EHS) transport units and communicates with a wide range of stakeholders across the province, including charge nurses and patient flow managers.  

The role is fast-paced and requires strong attention to detail, as well as the ability to coordinate effectively under time-sensitive conditions.

Since the launch of the C3 Transfer Hub, Caleb has seen many positive changes firsthand, particularly increased communication and collaboration between hospitals across Nova Scotia.  

Having a provincial view of patient transfers, especially those with more complex needs, has allowed teams to work more closely with site representatives. This collaboration has helped streamline processes and, in many cases, get patients closer to home faster.

One experience that truly reinforced the importance of the Transfer Hub involved coordinating a transfer for a patient nearing end of life.  

“Through the Transfer Hub, we were able to arrange transportation and get the patient closer to home in a timely manner,” says Caleb. “Being able to facilitate that transfer more efficiently meant the patient could be closer to their family during such an important time, which really highlighted the impact of the work we do.”

Caleb also values being able to help ease pressures on frontline staff. The Transfer Hub acts as a single point of contact for repatriations – the process of moving patients back to their home hospital or a facility closer to their community. By centralizing this work, frontline teams can rely on a dedicated group to coordinate transfers off their units.  

This centralized approach reduces communication confusion and helps ensure repatriations are completed efficiently and in alignment with policy.

One accomplishment Caleb is particularly proud of is being part of the initial implementation of the Transfer Hub.  

“I transitioned from supporting repatriations within Central Zone (which encompasses the Halifax area, Eastern Shore and West Hants region) to coordinating transfers across the entire province,” says Caleb. “Despite the scale of the change and the challenges along the way, the strong collaboration and support from teams across all health care facilities made it a success. It’s rewarding to see repatriations now being viewed and supported from a provincial perspective.”

Ultimately, Caleb hopes patients feel that getting closer to home is truly prioritized and supported.  

“We want patients to feel supported and confident that their care and comfort are at the centre of everything we do.”

Discover how C3 is helping patients across the province with advanced technology: Care Coordination Centre (C3) | Nova Scotia Health

Photo of Caleb Nanji, patient transfer liaison C3 provincial Transfer Hub.