Accessing Primary Care

If you are currently experiencing the onset of any of the following symptoms: thoughts of suicide, harming yourself or others, chest pain, shortness of breath or trouble breathing, severe abdominal pain, loss/alteration of consciousness, slurred speech or trouble speaking, sudden loss of vision, trouble raising your arms or weakness on one side of your body, face or numbness or drooping, please call 911 or visit an emergency department immediately.

If you have a non-life threatening urgent health concern, your first call should be to your family doctor or nurse practitioner.

Northern Zone Mobile Health and Wellness Team

The Northern Zone Mobile Health and Wellness Team travels throughout Colchester, East Hants, Cumberland and Pictou to provide health and wellness-based services in rural community areas.

Anyone can access this service by calling 782-370-0424 to book an appointment, or via drop-in for wellness groups at our community location: 

640 Prince Street, Suite 204
Truro, Nova Scotia

VirtualCareNS

Available
6 days a week. Closed on Saturdays.
Typical Wait for Access to Care
May vary depending on time of day

VirtualCareNS gives Nova Scotians virtual access to a family doctor or nurse practitioner.

There are now two options within VirtualCareNS:

Full Care (Nova Scotia licensed family doctors and nurse practitioners)

  • Full Care is only available to Nova Scotians without a family doctor or nurse practitioner who are on the Need a Family Practice Registry.
  • Full Care providers can give you healthcare advice, prescribe medications, and order tests. They can also refer you to specialists and in-person primary health care.

REGISTER FOR VIRTUALCARENS - I AM ON THE NEED A FAMILY PRACTICE REGISTRY 

Basic Care (Canadian licensed family doctors and nurse practitioners)

  • Nova Scotians without a family doctor or nurse practitioner have unlimited access to Basic Care.
  • Nova Scotians with a family doctor or nurse practitioner have two free Basic Care visits within the calendar year, and do not have access to Full Care.
  • Basic Care offers basic healthcare advice or prescription renewals (except controlled substances).  
  • Basic Care cannot order tests or refer you to specialists or in-person primary health care.

REGISTER FOR VIRTUALCARENS - I HAVE A FAMILY DOCTOR OR NURSE PRACTITIONER

Virtual Urgent Care

Available
Varies by location. Appointments are walk-in only and cannot be booked in advance.
Typical Wait for Access to Care
1-3 hours

Nova Scotia Health is offering a virtual option for people coming to the hospital with urgent, non-life-threatening health issues. Virtual Urgent Care is not a replacement for the local emergency department but will be particularly helpful during times when the local emergency department is temporarily closed. 

Receiving urgent care virtually is simple, safe and confidential. At times when virtual urgent care is offered, patients will be assessed by on-site triage staff and register as usual. 

Some examples of what may be able to be seen through a virtual appointment include: 

  • prescription refills
  • sinus congestion
  • coughs and sore throat
  • urinary tract infections
  • skin concerns; bites and stings
  • mild/ moderate aches and pains
  • other conditions as assessed by your healthcare provider

You can find locations and hours of operation here.

Urgent Treatment Centres in Northern Zone

Available
Varies by location. Appointment required.
Typical Wait for Access to Care
Within 48 hours

Urgent Treatment Centres (UTC's) provide access to care for those with unexpected, non-life-threatening health concerns with appointments offered within one to two days. 

Appointments are required and can be made by calling the numbers below:

Mobile Primary Care Clinics

Available
Varies. Pop up clinics.
Typical Wait for Access to Care
Same day

Mobile primary care clinics address non-urgent health issues and are not an emergency service. The types of health concerns that may be addressed at these clinics include:

  • Prescription refills or renewals (except for controlled substances)
  • Minor respiratory symptoms
  • Sore throat
  • Earaches
  • Fever
  • Headache
  • Rashes
  • Minor gastrointestinal concerns (vomiting and diarrhea)
  • Cough, flu, or cold symptoms
  • Urinary tract infections
  • Muscle pain 

They can not order bloodwork or diagnostic imaging (ex, xRay, ultrasound, etc), provide immunizations, or complete medical forms (unless indicated here). You can find the scheduled locations and access information for upcoming Mobile Primary Care Clinics here.

Community Pharmacy Primary Care Clinics

Available
Hours vary by location
Typical Wait for Access to Care
24-48 hours

Community Pharmacy Primary Care Clinics are available widely across the entire province.  These pharmacist-led clinics will provide an extended suite of pharmacy primary care services at no charge to people with a valid Nova Scotia Health Card.  

Appointments are required and can be booked here.  You can usually get an appointment within a day or two.

  • Prescription Renewals
  • Chronic Disease Care - Heart Disease
  • Chronic Disease Care - Lung Conditions (Asthma and COPD)
  • Chronic Disease Care – Diabetes
  • Assessment for Prescribing Birth Control
  • Shingles Treatment
  • Lyme Disease Prevention & Early Localized Lyme Disease Treatment
  • Uncomplicated Bladder Infections
  • Sore Throat including Strep Throat tests over the age of 3 years olds
  • Mental Health and Addiction Services
  • Immunization and Injection Services
  • Ear Infection

Sexual Health Clinics

Sexual Health Clinics offer confidential, inclusive, and accessible sexual health care services for Nova Scotians.  

They are not primary care clinics, and the services offered at each clinic across the province may vary. There is no cost associated with visiting a clinic. 

Diabetes Centres

In Nova Scotia, if you have recently been diagnosed with diabetes or need more help to build your self-management skills, a physician or nurse practitioner can refer you to a Diabetes Centre near you.

Diabetes Centres (DC) are located across Nova Scotia. They vary in hours of operation from full-time to part-time. A number offer satellite services to smaller communities.

Diabetes Educators support patients living with diabetes by conducting person-centered assessments, and providing self-management education, skill building, and empowerment to meet goals set collaboratively by the patients and their care teams. Diabetes Educators help patients choose interventions (pharmacological, nutrition, physical activity, psycho-social, technology) that fit with their lifestyle and reduce disease progression and complications. Our teams offer follow-up to monitor and reevaluate care plans to support patients on their diabetes journey.

Click here to learn more about Diabetes Centres and find a location near you.

prideHealth

prideHealth supports Two-Spirit, lesbian, gay, bisexual, transgender, queer, questioning, intersex and asexual (2SLGBTQIA+) people by improving their access to safe, coordinated, comprehensive and culturally appropriate primary health care. We support individuals, families and NSH/IWK staff to promote health equity and affirming care.

prideHealth is a partnership between Nova Scotia Health and IWK Health.

prideHealth provides the following services for the 2SLGBTQIA+ community:

  • Navigation support for accessing 2SLGBTQIA+ affirming care, including gender-affirming care, STBBI (sexually transmitted and blood borne infection) testing, treatment and prevention, reproductive and fertility care, mental health and addictions care, and community supports and programs.
  • Education and training resources that individuals can give to their health care providers about 2SLGBTQIA+ affirming care. 

To request navigation support, contact the Wellness Navigators by phone or email: 
902-487-0470 
prideHealth@nshealth.ca 

View more information and resources here.

811

Available
24 Hours a day, 7 days a week
Typical Wait for Access to Care
5 minutes for intake*

Call 811 to speak with a registered nurse for health care advice, 24 hours a day, 7 days a week. Also, there is information on more than 500 health topics at: 811.NovaScotia.ca.

*During busy times a nurse may not be available right away.  In those cases, a Telehealth Associate will take your information, and a nurse will call you back.  This may take several hours during peak activity periods.

Well Women's Clinics

Well Woman Clinics offer a variety of health-related services and health education, delivered by a female doctor or nurse. The services and days and hours of operation vary by clinic.

No referral is required.

A full list of Well Women Clinic locations across Nova Scotia can be found on the YourHealthNS website.

Emergency Departments

You can visit any of NSH's Emergency Departments when you require primary care during their regular hours of operation.

Visiting the emergency department will often require long wait times, and more urgent cases are always treated as a priority.  If your primary care care issue isn't life threatening, the emergency department may not be the best choice for you to access primary care.

Find Nearest Emergency Care

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Click the button below if you would like to start over and complete the Accessing Primary Care questionnaire with different answers.
 

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