Teaming up to strengthen Primary Health Care

Today we’re highlighting Laxman Singh, a Primary Health Care Coordinator working as a Practice Facilitator at Nova Scotia Health who brings a unique background and a hands-on approach to improving primary healthcare services in the Central Zone. Originally from India, Laxman holds a Bachelor of Dental Surgery and a Post-Baccalaureate Diploma in Health Care Management from Cape Breton University. Since joining Nova Scotia Health in May 2022, he has been focused on supporting providers and teams to enhance primary healthcare delivery.

As a Practice Facilitator, Laxman works closely with primary healthcare clinics and teams to help plan, implement, and evaluate initiatives designed to improve clinic operations, positively impacting patient care and provider satisfaction. His daily tasks include collecting and analyzing data, maintaining strong relationships with healthcare providers, and collaborating with different partners and agencies. “I collaborate with doctors, nurse practitioners, nurses, and other health care professionals to ensure they have the resources and support needed to deliver the best care possible,” Laxman explains.

One aspect of Laxman’s role he finds particularly exciting is identifying emerging issues and opportunities in healthcare. “I love finding new challenges and ways to improve the healthcare system,” he says. “Our goal is for everyone in our community to have access to quality primary healthcare, and working with these teams helps me contribute to making that happen.”

One of the main benefits of practice facilitation is that it empowers primary healthcare teams to make continuous improvements. Laxman describes his role as being like a quarterback for team-based improvement initiatives, coordinating efforts and supporting the team to work toward a common goal. By helping primary healthcare providers work together to streamline their workflows, implement new strategies, and monitor the success of these changes, practice facilitators like Laxman contribute to reducing burnout, better patient outcomes and overall care delivery.

“The most rewarding part of my job,” Laxman says, “is seeing the positive impact our efforts have on people's health and well-being.”

With a focus on continuous improvement, Laxman plays a key role in ensuring that primary healthcare services in the Central Zone remain effective and responsive to the community’s needs.

To learn more about Primary Health Care Practice Support, visit PHCQuality.ca or email PHCPracticeSupport@nshealth.ca. 

Photo of Laxman Singh.