Preparing for your visit


All patients can expect to be asked a set of screening questions to assess their possible risk of COVID-19, including:

  • Whether they are experiencing any known symptoms
  • If they have travelled or been in contact with someone who has travelled
  • If they have visited a location with known exposure risk or 
  • If they have been in close contact with an individual who has tested positive.

Use of Masks

Patients and visitors

Patients, essential support people and visitors are required to wear a non-medical mask when entering hospitals and other health care facilities to ensure the safety of our patients, employees and physicians.Masks alone will not prevent the spread of COVID-19; their main role is to protect others from your own respiratory secretions. Patients, essential support people and visitors wearing their own non-medical mask need to continue to maintain a physical distance of two metres (six fee) from others where possible, continue frequent hand washing, practice respiratory etiquette, and avoid touching their mask and face.

The requirement does not apply to hospital inpatients or children under two years of age.

All visitors are screened upon entry. Visitors with symptoms consistent with COVID-19, on self-isolation or being tested for COVID-19 due to recent ravel or potential exposure to the virus will not be permitted to enter.

Staff and Physicians

Staff and physicians working in clinical areas are already required to wear a procedure mask. 

Staff working in non-clinical areas, once they have arrived in their workplace where they are able to maintain physician distance from others.

Visitor Restrictions

You can find updated visitor restriction information here.

Public health measures

Please wash your hands or use the alcohol-based sanitizers located throughout the sites. 
Physical distancing (two metres/six feet) is required in the waiting areas and all common spaces throughout the hospital.

What to Expect for Designated Caregivers in our Long Term Care Facilities

Designated caregivers can watch this instructional video to learn what to expect in our long term care facilities.

Also, view our COVID-19 Toolkit – Designated Caregivers in Long-term Care

Access Control

Access control measures remain in place at our facilities which includes limiting the number of entrances to our buildings. Please enter and exit at the identified access points.