We are working daily to improve the YourHealthNS experience and are asking you for your input and feedback to help us. Your opinions matter and as we continuously improve and enhance our services, resources and information. The team encourages you to share your opinions and suggestions and we look forward to hearing from you!
Please do not include personal health information, or personal identifying information when submitting feedback. If you are having an emergency, call 911.
Feedback Survey
We value your feedback on YourHealthNS.Please consider filling out our survey.
Take the YourHealthNS feedback survey
YourHealthNS Support
If you need support, please submit this form:
- Please note, it may take up to 2-3 business days for a response
Frequently Asked Questions
General
What Is YourHealthNS?
YourHealthNS is a new app to help you to navigate health information, book services and discover care options, easier and faster than ever before, right from your phone or computer.
What does the app include?
YourHealthNS is available to Nova Scotians now, however, this is only the first release of the app and we will continue to add new features, functionalities, programs and more over the coming months.
In version 1.0 of the secure YourHealthNS app, you can:
- Get free same-day care in a virtual appointment with a healthcare professional
- Book blood tests, X-rays, flu shots and vaccines
- Locate services and see wait times
- Access information and resources on healthy living and wellness
- Chat with a care navigator to identify the best services and most reliable information
More innovations, enhancements, tools and services are being added regularly. Keep checking back for updates on the app.
Who is the app available to?
YourHealthNS is available to all Nova Scotians.
How much does YourHealthNS cost to use?
You do not have to pay for YourHealthNS as it is a free public service. There is no user fee, nor specific obligations. The app exists simply to help you access healthcare services conveniently.
Is YourHealthNS a government or private service?
YourHealthNS is delivered by the Government of Nova Scotia, and Nova Scotia Health.It is available to all Nova Scotians.
When should I use YourHealthNS?
You should not use YourHealthNS in the case of a medical emergency. You should use YourHealthNS when you are looking for care options best suited for your needs, correct health services information, or any resources around health topics.
When should I not use YourHealthNS?
You should not use YourHealthNS in the case of a medical emergency. If you’re in need of urgent, life-saving care, you should call 911.
What is the purpose of the app?
The purpose of YourHealthNS is to get you to the right place, the first time. The healthcare system is large and complex and this app will help you to navigate health information, book services and discover care options, easier and faster than ever before.
Does this app replace 811? How is it different?
No, 811 still exists and is a separate service. YourHealthNS is a new app to help you find health information, book services and discover care options, easier and faster than ever before, right from your phone or computer. 811 is a phone-based service, where you can speak to a nurse who provides advice on a broad range of everyday health concerns in over 120 languages. For more information on 811, please visit https://811.novascotia.ca/
Is YourHealthNS a revival of MyHealthNS?
No, the two are not connected. MyHealthNS was a different online tool that was retired in 2020. YourHealthNS is a new app to help you to navigate health information, book services and discover care options, easier and faster than ever before, right from your phone or computer.
Is this app accessible for people with a disability?
Unfortunately, not at this moment. Following the launch of the first release version, this app will be optimized to consider digital accessibility best practices to make it easier to navigate.
What versions of Android and iOS are supported?
For Apple device users: the base iOS operating system version required to support the YHNS app is iOS 13 and newer.
For Android device users: the base operating system version required to support the YHNS app is Android 8.1 (Oreo) (API 27) and newer.
If your operating system does not meet the above requirements, you can use the web version on either a desktop or mobile device to access the same features and functions of the mobile app: https://www.yourhealthns.ca
Health Services
What is the Health Service Finder on YourHealthNS?
The Health Service Finder is a central, searchable list of health services and resources available and facilities in Nova Scotia. It helps you locate the healthcare services you need conveniently.
How can I find the nearest walk-in clinic to my home using the app?
To find the nearest walk-in clinic, you can click on 'Services' and choose 'Search.' Search for "Walk-In Clinics" within the 'Health Service Finder.'
How does the Health Services Finder differ from using something like Google to search for services?
YourHealthNS is a one-stop shop to find information, book services and discover your care options. The app brings all of this into one convenient resource for Nova Scotians.
How can I find a lab for blood collection near me?
Simply visit the "Blood Collection Locations" section on the YourHealthNS app.
How can I book a Blood Collection, X-ray, or EKG Appointment?
Simply visit the "Book Blood Collection, X-ray, or EKG Appointment" section on the YourHealthNS app.
How can I book an appointment for bloodwork using the app?
Open the YourHealthNS app and navigate to the "Book Blood Collection" option. Follow the steps, including selecting the branch. If you find the list of branches overwhelming, you can try using the postal code search option for step 2.
I need a prescription refill but don't have access to a family doctor. Can the app help me with that?
To find care for prescription refills without a family doctor, open the YourHealthNS app and use the "Get Care" chat tool to guide you to your best option. Follow the prompts to get assistance with your prescription refill needs.
Where can I access services and programs for children, youth, and their families in Nova Scotia?
Explore the "Children's Health Services Directory (Izaak Walton Killam Hospital for Children)" on our platform to discover a range of services and programs specifically designed for children, youth, and their families.
How can I book a COVID-19 test appointment or get rapid tests for COVID-19 testing in Nova Scotia?
You can book a COVID-19 test appointment, including rapid tests and tests for travel, through our "COVID-19 Testing" section.
What mental health and addiction support, programs, and services are available in Nova Scotia?
You can find a wealth of information on mental health and addiction support, programs, and services under the "Mental Health and Addictions - Nova Scotia Health" section.
Where and when can I access mobile primary care clinics in Nova Scotia?
You can find the locations, dates, and times for mobile primary care clinics in Nova Scotia in our "Mobile Primary Care Clinics" section.
How can I register for the Need a Family Practice Registry? You can register for the provincial Need a Family Practice Registry if you don't have a family doctor or nurse practitioner. Visit the registry section for registration details.
How can I book a COVID-19 or Influenza vaccination appointment?
It's easy! Please visit our "Vaccine Booking (COVID or Flu)" section and follow the instructions to schedule your appointment.
Where can I get services for occupational or physical therapy or social care?
Currently, this app offers no links to occupational therapy, physical therapy and/or social care. These are areas we need to evaluate further and hope to include in the future.
Medical
I have a serious or life threatening health condition, what should I do?
If you are currently experiencing the onset of any of the following symptoms: thoughts of suicide, harming yourself or others, chest pain, shortness of breath or trouble breathing, severe abdominal pain, loss/alteration of consciousness, slurred speech or trouble speaking, sudden loss of vision, trouble raising your arms or weakness on one side of your body, face or numbness or drooping, you should call 911 or visit an emergency department immediately.
It's essential to consult with a qualified healthcare professional for accurate medical assessments and diagnoses, as we do not offer either on this platform This app is designed to help you find health information, book services, and discover care options for non-emergencies.
Emergency Services
What's the most direct way to find emergency department wait times on the web-app?
To quickly access emergency department wait times, simply click on 'Services', then 'Urgent Care', and select 'Emergency department Wait times.' This is the most direct route to find this information.
How do I check the wait time at the nearest hospital's emergency room late at night?
To check emergency room wait times, you can click on 'Services', then 'Urgent Care' and select 'Emergency department Wait times.' Alternatively, you can use the 'Health Service Finder' and choose 'Emergency Departments.' Please note that directly selecting 'Emergency department Wait times' is the quickest way to access this information.
How accurate are the emergency department wait times?
Emergency department wait times' are based on predictive modelling. While approximately 70% of patients will be seen within the estimated wait time but the situation in an emergency room can change quickly and that can impact wait times. Please note that the estimated wait time is from triage to seeing a physician or nurse practitioner.
How should I interpret emergency department wait times when I am seeking emergency medical attention?
If you or a family member needs emergency care, please go to your nearest emergency department immediately. 'Emergency department wait times' are not intended to deter one from going to the emergency department.
Patients in the emergency department will continue to be seen based on their medical condition and the severity of their situation. The most seriously ill patients are typically seen without delay.
Is the app meant to divert patients away from the Emergency Department?
If you or a family member needs emergency care, please go to your nearest emergency department immediately. This app is designed to help you find health information, book services and discover care options for non-emergencies.
Privacy, Data and Security
Is my personal information private?
The current version of the YourHealthNS app does not store any personal or health information. If you receive a virtual care service through the app, then a patient profile is created to keep track of your visit. This is like a medical record, and it is not stored or available on the YourHealthNS app.
Can I see access my personal health records in the app?
The current version of the YourHealthNS app does not display or store your personal health records. Right now, the focus and content available is to provide convenient links to where existing personal health records are available including vaccination and immunization records.
What kind of analytics will be collected from usage of the app and how will it be used?
The current version of the YourHealthNS app does not store any personal or health information. The app will collect data on traffic patterns and features used within the app including but not limited to: Site visits, downloads, page visits, link clicks, time spent in app and keywords. Data of this nature will be collected to help improve and optimize the look, feel and function within the app as well as inform new features and functionality for future implementation.
Chat Tool and YourHealthNS knowledgable person
What is a YourHealthNS knowledgable person?
A YourHealthNS knowledgable person can help people find information, resources, and services. You can access a YourHealthNS knowledgable person using the "Get Care" chat tool.
Access
What is someone has limited access to health services or limited access to internet? How does the app help all Nova Scotians?
We recognize that access is a crucial part of the success of YourHealthNS, and while the app is a convenient way for people with a mobile device or computer, not everyone will be able to do that. There is a website version of the app which can be accessed in local libraries, community centres and other locations across Nova Scotia so we can help as many people as possible. On-the-ground community advisors and support will also be provided to help anyone in need with access and technical support in the app.
Cost and Partners
Who developed the app?
The app was developed by the government with the support of vendors who helped with the overall development, development of the chat tool and development of the virtual care function.
Who was consulted in the development of this app?
This project was informed by an extensive discovery and research process to uncover the needs of patients, providers and partners. We also examined similar apps and best-in-class digital solutions within and outside the province to inform app development. The app has been stress-tested through various rounds of user testing to gather input and feedback to optimize the overall experience now publicly available in Version 1.0.
For Healthcare Professionals
Is this for me?
No this is a patient and family-centric service designed to help navigate the healthcare system and discover care options.
Where can I find resources on YourHealthNS as a healthcare professional?
YourHealthNS is a patient and family-centric service designed to help Nova Scotians navigate the healthcare system and discover care options. While it was not developed for healthcare professionals, we appreciate your advocacy in directing patients to the app.
Code of Conduct
YourHealthNS is committed to maintaining a respectful and inclusive environment in which all individuals are treated with respect. Abusive language or behaviour will not be tolerated. We expect all queries to be communicated with courtesy and refrain from using offensive, discriminatory, or disrespectful language.
Viewing your Healthcare records through YourHealthNS
What is the YourHealthNS health records pilot?
The pilot project will give patients are six participating clinics across the province access to view their health records online through the YourHealthNS app. This includes hospital and emergency visits and certain types of lab results.
How was I chosen to participate?
Your clinic volunteered to participate in the pilot project. As a patient of a participating clinic, you may access your health records online through YourHealthNS. Your participation is voluntary. Although we hope you will take part and provide feedback, you may decline the opportunity and opt out of pilot. More information about how to opt out of the YHNS health records pilot is below.
Why are health records being made available on-line?
We want Nova Scotians to have better access to their health information. This includes their health records. Giving Nova Scotians access to their health records make it easier, more convenient, and faster for them to access their own information all in one place. This a pilot involving patients at four participating clinics.
Is my information safe and secure?
Your information is safe and secure. It is not stored on the app. Information is stored on a cloud-based server in Canada. To view your information, you must have a My NS Account.
Who can see my health information?
Only you and your healthcare providers can view your health records, or anyone you choose to show. Your health information is not stored on the app and cannot be shared using the app.
Can I opt out of the pilot project?
As a patient of a participating clinic you may choose to not use the app, or you can request that your health records are not viewable in the app during the pilot project. To request your health records not be part of the YHNS health records pilot project contact the Health Privacy Team at the Department of Health and Wellness at PHIA@novascotia.ca
Who can I contact if I have questions about my personal health information?
If you have question about your personal health information, including errors on your record or the Personal Health Information Act that governs the collection, usage or disclosure of personal health information, please contact the Health Privacy Team at the Department of Health and Wellness at PHIA@novascotia.ca
Who can I contact if I have a general or technical question, or a complaint or concern about the YourHealthNS app?
For all general and/or technical related questions or to file a complaint or concern about the YourHealthNS app or the health records pilot project please contact Nova Scotia Health by using the Feeback link found at the bottom of each page on the YourHealthNS app.
YourHealthNS App
Much of Nova Scotia's healthcare program and service information is now available on the YourHealthNS mobile app. Download for free on the Apple Store and Android Apps for Google Play.
