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Eastern Memorial Hospital

Eastern Memorial Hospital is located in Canso, Nova Scotia. Just 130 kms from St. Martha's Regional Hospital, Eastern Memorial Hospital serves the health care needs of the residents of local communities in the eastern portion of Guysborough County.

Administrative Switchboard: 902-366-2794

Visiting Hours

Please note: There are currently visitor restrictions in place due to COVID-19. Please visit www.nshealth.ca/temporaryclosures for up-to-date information.

Visitors are welcome daily according to patient preference and care needs. Please check with nursing staff.

*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.

Parking

Free parking.

WiFi and Internet Access

Free public WiFi.

Semi-private and Private Rooms in Nova Scotia Hospitals

  • Private room: Includes one bed and one washroom. You can find current rates here.
  • Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.

Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.

When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.

When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room

You can find updated information about costs associated with semi-private and private Rooms in the hospital here.

Fees and Bill Payments

You can find updated information about fees and bill payments for Canadians and out of country patients here.

TV and Phone in your Room

Phone Service

During your stay in hospital, you have the option of activating your bedside telephone service. 

How to connect, transfer or disconnect your telephone

  • Dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.
  • BellAliant’s office is open Monday to Saturday, 8:15 a.m. to 4:45 p.m., except holidays. 
  • If you have questions about the service, please call 1-800-760-8969. 
  • When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.
  • If you forget to request your hospital phone disconnected before discharged to home, call 1-800-760-8969 Monday to Saturday between 8:15 a.m. and 4:45 p.m. to arrange disconnection.

Service and Connection Rates

  • There is a $10 connection charge to set up in-hospital phone service. 
  • The following fees also apply:
    • $2 per day for the first 15 days
    • $1.25 per day for each additional day up to and including 30 days
    • $0.75 for each day after 30 days 

Billing

  • Daily service and connection charges are billed to your BellAliant home telephone account. 
  • If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay. 
  • Your bill can be paid the same way you would pay any other BellAliant bill.

TV Service

Bedside TV services are available in each of the patient rooms through Bell Satellite service. The following rates apply:

  • Daily: $5
  • Weekly: $25
  • Monthly: $100
  • Palliative care patients and patients approved and awaiting long-term care receive this as a free service.

How to set up bedside TV service

  • If you wish to activate your TV, let your nursing staff know.  
  • Staff are available from Monday to Friday between 7:30 a.m. and 5:30 p.m. and Sundays from 9 a.m. to 5 p.m. to set up your TV service.
  • We can address any questions or concerns, receive cash payment and process your request.

Inpatients Meals

During your stay at the hospital, you will receive breakfast, lunch and supper daily. You can choose from a variety of options each day. The menus typically include: 

  • Breakfast: An assortment of homemade muffins, hot and cold cereals, yogurt and fruit, coffee or tea. 
  • Lunch: Choose from soup and sandwiches, mixed vegetables, pasta and casseroles, including dessert of fresh fruit or a sweet. 
  • Supper: Options include meat, fish, potatoes and vegetables.   

If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. 

The procedure for ordering meals will be further discussed on admission by dietetic technicians. If you need help filling out your menu, or feel you or your family member may be unable fill out the menus daily, please talk to the dietetic technicians. 

Cafeteria and Vending Machines

Lighthouse Café, main level
Hours of operation:
Open daily: 10 a.m. to 10:30 a.m., noon to 1 p.m., 3 p.m. to 3:30 p.m. and 5 p.m. to 5:45 p.m.

Spiritual Spaces and Quiet Rooms

Requests for spiritual care can be made by patients, family member and/or any member of the inter-disciplinary health care team.  


 

Service Statuses

Disruption

Emergency Department

The emergency department at Eastern Memorial Hospital in Canso will be closed from 8 a.m. on Thursday, May 16 until 8 a.m. on Saturday, June 1. 

Virtual urgent care is available onsite Monday to Friday from 11 a.m. to 1 p.m.

 

Diabetes Centre

Blood Collection Location

Specimen Testing Dropoff Site

Water Testing Dropoff Site

sat May 18 Closed
sun May 19 Closed
mon May 20 7:30 am - 8:00 am
tue May 21 7:30 am - 8:00 am
wed May 22 7:30 am - 8:00 am
thu May 23 7:30 am - 8:00 am
fri May 24 Closed

(902) 336-2794

Samples must be collected using the water testing bottles provided by NS Health. E.Coli & Coliform testing is a white top 100 ML bottle / Chemical & Mineral testing is a black top 200 ML bottle

Bacterial testing is currently not available at this location. Please drop samples to Bureau Veritas Laboratories, 465 George St, Sydney, NS (902-567-1255). Chemical testing is still available through the NSH clinical laboratories and sent to CZ Environmental Services.

Sample Bottle Pick-Up for Water Testing

Eastern Memorial Laboratory from 8:00 a.m. to 2:00 p.m.

Emergency Care Site

sat May 18 Closed
sun May 19 Closed
mon May 20 Closed
tue May 21 Closed
wed May 22 Closed
thu May 23 Closed
fri May 24 Closed

The department is on the main level of the hospital. Please go directly to the department and ring the bell. 

Virtual urgent care service is available onsite Monday to Friday from 11 a.m. to 1 p.m. Hours are subject to change. 

To access virtual urgent care, anyone with urgent but non-life-threatening health concerns over the age of five can come to the emergency department to see the triage nurse. If you meet the criteria for virtual urgent care, a Nova Scotia Health team member will support you by providing the technology and a quiet space for your virtual appointment with a physician. 

If you need help immediately, call 911.

To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment. 

Mobile Primary Care Units

sat May 18 not available
sun May 19 not available
mon May 20 not available
tue May 21 not available
wed May 22 not available
thu May 23 not available
fri May 24 not available

This is not a drop-in clinic. To schedule an appointment, please call 902-919-5340. Phone lines will be open at 8:30 a.m. on April 20 for same-day appointment booking. The number of appointments each day is limited. 

Clinics, Programs and Services

Electrocardiogram (ECG/EKG)

Offered at 26 locations

NOTICE: Appointment booking for ECGs/EKGs will be unavailable Wednesday, May 15 from 0000 – 0600 for routine IT updates. Thank you for your patience and we apologize for any inconvenience...

Topics

General inquiries:
Tel: 902-366-2794

A referral (requisition) from your doctor and an appointment are required for an EKG.

Patients with requisitions for EKGs can book an appointment at this location online at https://booking.nshealth.ca

Physiotherapy

Offered at 40 locations

Physiotherapy is the health care profession dedicated to enhancing and restoring your mobility through a variety of hands-on treatments, education and exercise prescription.

Physiotherapists are university-educated experts who can help...

Colchester East Hants Health Centre

Contact us for more information on how to access physiotherapy at this location.

Tel: 902-893-5520
Fax: 902-895-3572

X-Ray

Offered at 41 locations

NOTICE: Appointment booking for X-Ray will be unavailable Wednesday, May 15 from 0000 – 0600 for routine IT updates. Thank you for your patience and we apologize for any inconvenience...

Colchester East Hants Health Centre

sat May 18 Unavailable
sun May 19 Unavailable
mon May 20 8:00 am - 4:00 pm
tue May 21 8:00 am - 4:00 pm
wed May 22 8:00 am - 4:00 pm
thu May 23 8:00 am - 4:00 pm
fri May 24 8:00 am - 4:00 pm

A referral (requisition) from your primary care provider and an appointment are required for an x-ray.

General inquiries:
Tel: 902-893-5532

Patients with requisitions for general x-rays can book an appointment at this location online at https://booking.nshealth.ca or call 902-473-7771 or toll-free at 1-833-952-2782, Monday to Friday, between the hours of 7:30 a.m. and 4 p.m. to schedule an appointment.

Service Statuses

Accessing Primary Care

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Answer a few quick questions to receive personalized instructions for accessing Nova Scotia Health's primary care options near you including in-person, virtual and telephone options.

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Find Emergency Care

Use this tool to identify the emergency care options that are currently available nearest to you.

If this is a medical emergency, please call 9-1-1 for immediate assistance

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