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Queens General Hospital

Queens General Hospital is an acute care community hospital with a medical and day surgery unit.

Contact

Patient Switchboard: 902-354-5785
Administrative Switchboard: 902-354-3436

Visiting Hours

Visitors are welcome throughout the day according to patient preference and care needs. 

*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.

Parking

A $4 parking fee will be charged when you exit the parking lot. Please make sure you have the correct change before leaving the hospital. Change and banking machines are located near the side entrance. If you require assistance when exiting the parking lot, press the intercom button to speak to an operator.

Weekly and monthly rates are available if needed. Contact the business office for more information.

WiFi and Internet Access

Free public WiFi.

Semi-private and Private Rooms in Nova Scotia Hospitals

  • Private room: Includes one bed and one washroom. You can find current rates here.
  • Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.

Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.

When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.

When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room

You can find updated information about costs associated with semi-private and private Rooms in the hospital here.

Fees and Bill Payments

You can find updated information about fees and bill payments for Canadians and out of country patients here.

TV and Phone in Your Room 

TV Services

TV rental is available on most inpatient units. To order TV service (or transfer your service if you change rooms), please dial 1-866-223-3686 from your bedside telephone. Payment can be made by Visa or MasterCard. 

The call centre is open from Monday to Friday: 9:30 a.m. to 9 p.m. and Saturdays from 2 p.m. to 6 p.m., except for statutory holidays.

Phone Services 

Bedside phone service is available on most inpatient units. There is a connection fee for this service. You will also be charged a daily rate and will be billed for any long distance calls. 

To request phone service, dial 499 from your bedside telephone between 8:30 a.m. and 4:45 p.m. A representative will arrange to have your service connected within 24 hours (except for holidays).

Cell phones and other wireless devices may be used in some areas of the hospital. Please look for signs before using your device.  For the safety of patients, please turn off your cell phone when you are not in a cell phone-friendly area. 

Inpatient Meals

Dial for Dining is a patient meal order service which lets you order from a menu with a variety of healthy food choices. 

  • Step 1: You will get a menu with a variety of healthy food choices that match your dietary needs. 
  • Step 2: Choose from your menu and dial 444 from your bedside phone to place your order. 

Microwave ovens, refrigerators, and ice machines are available on most nursing units for use by patients and visitors.

If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive. A clinical dietitian may visit you to talk about your needs. If your family wishes to bring food from home, please talk about this with your nurse before eating. Please do not leave perishable items at your bedside. Refrigerators are available on your unit. Label food items with your name, room number, and date. Snacks are available upon request.

Cafeteria and Vending Machines

Cafeteria, basement.
Monday to Friday: 7:30 a.m. to 1:30 p.m.
It is closed on weekends and holidays.

There are also vending machines located on the main floor. 

Gift Shop

Gift shop, level 1 by the main entrance.
Hours of operation:
Monday to Friday: 9:30 a.m. to 4 p.m.
Saturday: 1 p.m. to 4 p.m. 

Bank Machines

A bank machine and change machine are located near the side entrance (near the emergency department)

Spiritual Spaces and Quiet Rooms

A quiet room and patient lounge are available for families and friends to use when needed.
 

Service Statuses

Disruption
(Liverpool, NS)

Emergency Department

Queens General Hospital, Liverpool, emergency department is closed at 1:30 p.m. Tuesday, April 16 and re-opens Wednesday, April 17 at 8 a.m.

Diabetes Centre

Public Health Office

Specimen Testing Dropoff Site

Water Testing Dropoff Site

tue Apr 16 8:00 am - 9:15 am
wed Apr 17 8:00 am - 9:15 am
thu Apr 18 8:00 am - 9:15 am
fri Apr 19 Closed
sat Apr 20 Closed
sun Apr 21 Closed
mon Apr 22 8:00 am - 9:15 am

(902) 354-3034

Water samples must be collected the same morning as drop-off and not the evening before using the water testing bottle and requisition provided by NS Health. E.Coli & Coliform testing is a white top 100 ML bottle/ Chemical & Mineral testing is a black top 200 ML bottle

Sample Bottle Pick-Up for Water Testing

QGH Business Office Monday to Wednesday from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:30 p.m. or Thursday and Friday 8:00 a.m. to 12:00 p.m.

QGH Door Screener 7 days a week / 7:30 a.m. until 10:00 p.m.

Blood Collection Location

Mobile Primary Care Units

tue Apr 16 not available
wed Apr 17 not available
thu Apr 18 not available
fri Apr 19 not available
sat Apr 20 not available
sun Apr 21 not available
mon Apr 22 not available

There is no appointment necessary for this clinic.

Emergency Care Site

tue Apr 16 8:00 am - 1:30 pm
wed Apr 17 8:00 am - 11:59 am
thu Apr 18 Open 24 hours
fri Apr 19 Open 24 hours
sat Apr 20 Open 24 hours
sun Apr 21 8:00 am - 1:30 pm
mon Apr 22 Open 24 hours

The emergency department is located on the main level of the hospital. All hospital access is through the Main Entrance between 5 a.m. and 11 p.m. 

Overnight, between 11 p.m. and 5 a.m., to enter use the entrance at west side of building, by physiotherapy and ring bell for access.

If you need help immediately, call 911.

To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment. 

Clinics, Programs and Services

Cardiovascular Risk Factor Clinic

Offered at 2 locations

This program is for people with a history of:

  • Heart attacks or angina
  • Heart surgery (heart transplant, coronary bypass, valve replacement, stenting)
  • Peripheral arterial disease
  • Stroke

Patients Receive:

  • A comprehensive...
Topics

A physician or nurse practitioner's referral is required (sent by fax to 902-543-8895)  and you must be a patient with a history of:

  • angina pectoris
  • acute coronary syndrome (heart attacks or unstable angina)
  • percutaneous coronary intervention (stenting)
  • coronary bypass surgery, valve replacement or cardiac transplant
  • peripheral arterial disease
  • cerebrovascular accident (brain attack) or transient ischemic attacks (mini stroke)
  • chronic heart failure and/or cardiomyopathy
  • Or at least three major cardiovascular risk factors (based on the 2009 Canadian Cardiovascular Society Guidelines) (smoking, diabetes, hypertension, dyslipidemia, family history of coronary artery disease in relatives under age 60).

tel: 902-543-4604 x 2222 for more information
fax: 902-543-8895

Electrocardiogram (ECG/EKG)

Offered at 26 locations

NOTICE: Appointment booking for ECGs/EKGs will be unavailable Wednesday, April 17 from 0000 – 0600 for routine IT updates. Thank you for your patience and we apologize for any inconvenience...

Topics

Cape Breton Regional Hospital

General inquiries:
Tel: 902-567-7922

A referral (requisition) from your doctor and an appointment are required for an EKG.

Patients with requisitions for EKGs can book an appointment at this location online at https://booking.nshealth.ca

Heart Function Clinics

Offered at 6 locations

Nova Scotia Health offers heart function clinics in locations around the province.

Please note that this program varies by location.

Cape Breton Regional Hospital

This service is only available to clients referred by a specialist.

Contact:

Tel: 902-567-8066
Fax: 902-567-8161

Program Details

Cape Breton Heart Function Clinic

The Cape Breton Heart Function Clinic offers education, optimization of heart failure medication, and therapies for people who have suffered heart failure. Patients will see a nurse and a specialist which may include a registered dietitian.

The visit includes education, drug therapies and more.

Hip and Knee Pre-habilitation Program

Offered at 9 locations

The Hip and Knee Arthritis Pre-habilitation program helps you get mentally and physically ready for joint replacement surgery, so that you can have the best possible results from your surgery...

Bayers Lake Community Outpatient Centre

You will need a referral from the Orthopedic Assessment Clinic.

A completed referral form and updated X-rays are required to process the referral. Primary health care providers will need to arrange to have X-rays completed within one year, with specific views as indicated on the referral form.

Contact:

Pre-habilitation Program
Tel: 902-473-7187

Hip Arthritis and Hip Replacement

Offered at 14 locations

There are many options to help lower your pain and have a better quality of life when you have hip pain that is caused by arthritis. Knowing the tools to...

Cape Breton Regional Hospital

A completed referral form and updated X-rays are required to process the referral. Primary health care providers will need to arrange to have X-rays completed within one year, with specific views as indicated on the referral form.

Contact:

Switchboard: 902-567-8000

Note - This is not an Orthopedic Assessment Clinic (OAC) or Pre-habilitation Program Location

Knee Arthritis and Knee Replacement

Offered at 15 locations

There are many options to help lower your pain and have a better quality of life when you have knee pain that is often caused by arthritis. Knowing the tools...

Topics

Cape Breton Regional Hospital

A completed referral form and updated X-rays are required to process the referral. Primary health care providers will need to arrange to have X-rays completed within one year, with specific views as indicated on the referral form.

Contact:

Switchboard: 902-567-8000

Note - This is not an Orthopedic Assessment Clinic (OAC) or Pre-habilitation Program Location

Occupational Therapy

Offered at 33 locations

Occupational Therapists work at most sites within the Nova Scotia Health Authority. These therapists work in both mental health and physical medicine settings. Therapists/assistants work with inpatients and outpatients in...

tue Apr 16 8:00 am - 4:00 pm
wed Apr 17 8:00 am - 4:00 pm
thu Apr 18 8:00 am - 4:00 pm
fri Apr 19 8:00 am - 4:00 pm
sat Apr 20 Unavailable
sun Apr 21 Unavailable
mon Apr 22 8:00 am - 4:00 pm

Occupational Therapists are primary care professionals (just like doctors and dentists) which means you can complete an Outpatient Self Referral to go directly to an occupational therapist. In some circumstances your physician may be required to complete a Physician Outpatient Referral Form -  on your behalf.

Contact

Tel: 902-889-4102
Fax: 902-889-2470

Physiotherapy

Offered at 40 locations

Physiotherapy is the health care profession dedicated to enhancing and restoring your mobility through a variety of hands-on treatments, education and exercise prescription.

Physiotherapists are university-educated experts who can help...

tue Apr 16 8:00 am - 4:00 pm
wed Apr 17 8:00 am - 4:00 pm
thu Apr 18 8:00 am - 4:00 pm
fri Apr 19 8:00 am - 4:00 pm
sat Apr 20 Unavailable
sun Apr 21 Unavailable
mon Apr 22 8:00 am - 4:00 pm

Physiotherapists are primary care professionals which means you can complete an Outpatient Self Referral to go directly to a physiotherapist.

In some circumstances your physician may be required to complete an Outpatient Physiotherapy Referral on your behalf.

Contact

Tel: 902-889-4113
Fax: 902-889-2470

Primary Care Clinics

Offered at 19 locations

A primary care clinic provides short-term primary medical care for people on the Need a Family Practice Registry.

  • Your appointment may be provided in-person or virtually depending on your...

Bayers Lake Community Outpatient Centre

The Bayer’s Lake Primary Care Clinic sees both attached patients who are taken from the Need A Family Practice Registry and unattached patients who are referred to a primary care clinic such as Bayer’s Lake. Unattached patients are referred directly from the VirtualCareNS platform.

X-Ray

Offered at 41 locations

NOTICE: Appointment booking for X-Ray will be unavailable Wednesday, April 17 from 0000 – 0600 for routine IT updates. Thank you for your patience and we apologize for any inconvenience...

tue Apr 16 8:00 am - 4:00 pm
wed Apr 17 8:00 am - 4:00 pm
thu Apr 18 8:00 am - 4:00 pm
fri Apr 19 8:00 am - 4:00 pm
sat Apr 20 Unavailable
sun Apr 21 Unavailable
mon Apr 22 8:00 am - 4:00 pm

A referral (requisition) from your primary care provider and an appointment are required for an x-ray.

General inquiries:
Tel: 902-889-2200

Patients with requisitions for general x-rays can book an appointment at this location online at https://booking.nshealth.ca or call 902-473-7771 or toll-free at 1-833-952-2782, Monday to Friday, between the hours of 7:30 a.m. and 4 p.m. to schedule an appointment.

Accessing Primary Care

There are many ways to access primary care, even if you're not currently attached to a primary care provider.

Answer a few quick questions to receive personalized instructions for accessing Nova Scotia Health's primary care options near you including in-person, virtual and telephone options.

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Find Emergency Care

Use this tool to identify the emergency care options that are currently available nearest to you.

If this is a medical emergency, please call 9-1-1 for immediate assistance

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