Nova Scotia Health Authority

*Please visit our temporary closures page for up-to-date information about any unexpected closures and service interruptions at this facility.

If you need help immediately, call 911.

To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment.

View the list of NSHA programs and services

Visitors are welcome through out the day except during a rest period between 2:30 p.m. to 3:30 p.m.

*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.

Underground parking is located off Veterans Memorial Lane. A parking fee will be charged when you exit the parking lot. You can pay for parking with cash or a credit card. 

There is also a parking lot with meters on Summer St.

Patients and families who are mobile and need transportation between the Victoria General (VG) and Halifax Infirmary (HI) sites are welcome to take the QEII shuttle.

If you are looking for information about Camp Hill Long Term Care, visit Veterans Services.

We make every effort to make sure your stay with us is as comfortable as possible. Patients requiring semi-private or private rooms for medical reasons always have priority; however, private or semi-private rooms may be available on request.

Room Types
Private room: $175 per day - Includes one bed and one washroom.
    
Semi-private room: $155 per day - Includes two beds separated by curtains and one washroom.

Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.

When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.

When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.

If you are looking for information about Camp Hill Long Term Care, visit Veterans Services.

TV Service 
Bedside TV service is available at no charge if you request, receive and pay for a private or semi-private room either personally or by using your private health insurance.  If you do not have private health insurance, the following rates apply:

• Premium TV: $12.45 per day plus taxes

Please note: A portion of the revenues generated is returned to the hospital to help fund various hospital improvements.

 How to set up bedside TV service

• To activate your television, just dial 2999 from your bedside telephone.
• A customer service representative is available every day between 2:00 p.m. and 8:00 p.m. to address any questions or concerns, receive cash payment and process your request.

Phone Service

During your stay in hospital, you have the option of activating your bedside phone service. 

How to connect, transfer or disconnect your phone

• Dial 499 from your bedside telephone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.
• BellAliant’s office is open Monday to Saturday, 8:15 a.m. to 4:45 p.m., except holidays. 
• If you have questions about the service, please call 1-800-760-8969. 
• When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.
• If you forget to request your hospital phone disconnected before discharged to home, call 1-800-760-8969 Monday to Saturday between 8:15 a.m. and 4:45 p.m. to arrange disconnection.

Service and Connection Rates

• There is a $10 connection charge to set up in-hospital phone service. 
• The following fees also apply:
  • $2 per day for the first 15 days
  • $1.25 per day for each additional day up to and including 30 days
  • $0.75 for each day after 30 days 

Billing

• Daily service and connection charges are billed to your BellAliant home telephone account. 
• If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay. 
• Your bill can be paid the same way you would pay any other BellAliant bill.

If you are looking for information about Camp Hill Long Term Care, visit Veterans Services.

During your stay at the hospital, you will receive breakfast, lunch and supper daily. 

You can choose from a variety of options each day. The menus typically include: 

• Breakfast: An assortment of homemade muffins, hot and cold cereals, yogurt and fruit, coffee or tea. 
• Lunch: Choose from soup and sandwiches, mixed vegetables, pasta and casseroles, including dessert of fresh fruit or a sweet. 
• Supper: Options include meat, fish, potatoes and vegetables.   

 If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive.

The procedure for ordering meals will be further discussed on admission by dietetic technicians. If you need help filling out your menu, or feel you or your family member may be unable fill out the menus daily, please talk to the dietetic technicians. 

Veterans Memorial Cafeteria and Tim Hortons
Main level, Veterans Memorial Building
Hours of operation:
Monday to Friday: 7:30 a.m. to 2:30 p.m.
Weekends and holidays: closed

Summer Savory Restaurant, level 2, Halifax Infirmary building
Hours of operation:
Monday to Friday: 7 a.m. to 7 p.m.
Weekends and Holidays:  7:30 a.m. to 7 p.m.

Tim Hortons, level 4, Halifax Infirmary building
Hours of Operation:
Monday to Friday: 6:30 a.m. to 1 a.m.
Weekends and Holidays: 7 a.m. to 1 a.m.

Gift shop, Veterans Memorial building lobby
Hours of operation:
Monday to Friday: 9:30 p.m. to 5:30 p.m. 
Saturday & Sunday: noon to 4:00 p.m. 

From the Heart gift shop, Halifax Infirmary, Robie street lobby
Hours of operation:
Monday to Friday: 7 a.m. to 8 p.m.
Saturday and Sunday: 11 a.m. to 8 p.m.

Shoppers Drug Mart, Halifax Infirmary, Robie street lobby
Hours of operation:
Monday to Friday: 8:30 a.m. to 5 p.m.

Place of prayer and meditation 
Veterans’ Memorial Building, main floor, Room 1510
Level 1 of Halifax Infirmary Room 1122

Services
Veterans’ Memorial Building - Chapel, Main Floor

• Sundays at 9:45 a.m. - Christian Interdenominational Worship
• Sundays at 10:45 a.m. - Roman Catholic Mass

Spiritual care 
Requests for spiritual care can be made by patients, family member and/or any member of the inter-disciplinary health care team.  Call 902-473-4055 from 8 a.m. to 4 p.m. For after hours urgent matters, call 902-473-2220 and ask for pager 2494.

There is a bank machine located in the lobby of the Veterans’ Memorial Building. In addition, there are two other bank machines located in the Halifax Infirmary Building. One is located in Summer Street lobby, and the other is located in the Robie Street lobby.

The Camp Hill Veterans’ Memorial Building houses restorative rehab and geriatric outpatient care.  It is also the residence for  Camp Hill Veterans’ Services Long Term Care. 

You can get information and updates about the redevelopment of the QEII Health Sciences Centre HERE.

If you are from outside the Halifax area and need a place to stay, there are not-for-profit lodgings located near the QEII site that specialize in accommodations for patients and families

Halifax Haven Guest Home
5897 Inglis St.
902-421-1650

Point Pleasant Lodge 
1121 South Park St.
902-421-1599

The Lodge that Gives (The Cancer Lodge)
5826 South St.
902-420-1849

Atlantic House
*only serves active and retired military veterans, RCMP and first responders.

• Welcome to the QEII: Patient and Family Guide (PDF)
• Bienvenue au Queen Elizabeth II Health Sciences Centre (PDF)